Cross Impact Coaching
An Organizational [re]Design Firm
STOP TALKING & START DOING
We work with the change makers and the earth shakers — the individuals in organizations who are serious about making change happen and solving the big problems impeding agility, collaboration, and innovation.
We engage with your organization using a 90-day design-thinking approach, leveraging a mix of lean change frameworks, change management, agile values and principles, team development, and leadership coaching.
Empathize: We conduct a brief set of interviews of key individuals to get a base understanding of the landscape, the players, and the impacted parties.
Strategize: We run a series of collaborative workshops to ensure we understand the problems and impediments we are trying to initially solve and co-create a plan using a lean change framework.
Experiment: We run a 45 to 60-day experiment based on the plan where we observe, listen, coach, consult, and learn.
Retrospect: Once the experiment is complete, we retrospect and determine what worked, what didn't, what to backlog or discard, and what to keep.
Rinse and Repeat the 90-day cycle until we’ve achieved your organization’s desired goals and outcomes.
Our Approach
Our approach focuses on five key areas: Strategy, Structure, Process, Culture, and People when supporting our clients going through an organizational [re]design.
We want to ensure we have a clear understanding of the outcomes you want to achieve, measurements of success, structure and processes in place, culture, and the people impacted.
Strategy: We want to learn and understand your overall strategy, goals,competitive landscape, customers, and desired outcomes. Strategy is key and allows us to understand where you have placed your bets to take your company to the next level.
Structure: Organizational structure for us is understanding the company’s hierarchy — both formal and informal structures. We seek to understand how you are organized, the impacts of your structures to the organization and teams and the inner-workings of the “system” to support you in meeting your goals.
Process: Processes exist in all companies. Sometimes the processes you have in place are too heavy, weighing our teams down from achieving our goals. Other times, they may be too light or non-existent, causing ambiguity and inconsistencies. Understanding how the processes impact the organization are critical in the [re]design of your organization.
Culture: A great organizational culture is the key to developing the traits necessary for success. We like to understand the collection of values, expectations, and practices that guide and inform the actions of all team members. A good culture is an important advantage when it comes to attracting talent and outperforming the competition.
