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We work with the change makers and the earth shakers — the individuals in organizations who are serious about making change happen and solving the big problems impeding agility, collaboration, and innovation. 

We engage with your organization using a 90-day design-thinking approach, leveraging a mix of lean change frameworks, change management, agile values and principles, team development, and leadership coaching.

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Empathize: We conduct a brief set of interviews of key individuals to get a base understanding of the landscape, the players, and the impacted parties.


Strategize: We run a series of collaborative workshops to ensure we understand the problems and impediments we are trying to initially solve and co-create a plan using a lean change framework.


Experiment: We run a 45 to 60-day experiment based on the plan where we observe, listen, coach, consult, and learn.


Retrospect: Once the experiment is complete, we retrospect and determine what worked, what didn't, what to backlog or discard, and what to keep. 

Rinse and Repeat the 90-day cycle until we’ve achieved your organization’s desired goals and outcomes.

Our Approach

Our approach focuses on five key areas: Strategy, Structure, Process, Culture, and People when supporting our clients going through an organizational [re]design.

We want to ensure we have a clear understanding of the outcomes you want to achieve, measurements of success, structure and processes in place, culture, and the people impacted.

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Strategy: We want to learn and understand your overall strategy, goals,competitive landscape, customers, and desired outcomes. Strategy is key and allows us to understand where you have placed your bets to take your company to the next level.


Structure: Organizational structure for us is understanding the company’s hierarchy — both formal and informal structures. We seek to understand how you are organized, the impacts of your structures to the organization and teams and the inner-workings of the “system” to support you in meeting your goals.


Process: Processes exist in all companies. Sometimes the processes you have in place are too heavy, weighing our teams down from achieving our goals. Other times, they may be too light or non-existent, causing ambiguity and inconsistencies. Understanding how the processes impact the organization are critical in the [re]design of your organization.


Culture: A great organizational culture is the key to developing the traits necessary for success. We like to understand the collection of values, expectations, and practices that guide and inform the actions of all team members. A good culture is an important advantage when it comes to attracting talent and outperforming the competition. 


People: The lifeblood of any organization and possibly the most critical aspect of our work. We love getting to know the people which make up your organization and  their current skills and expertise —  along with their untapped potential. Our goal is to work side by side with your people to support them to co-create a better organization. Your organization. 

Interested in having us help you [re]Design your Organization? Our process starts with an introductory call to understand the challenges you are trying to solve and if we are the right partner for you and your organization. Fill out the form below to get started!


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Ready to [re]Design?

Thanks for reaching out. A member of the Cross Impact Team will be in touch with you soon to explain the next steps!

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